FREQUENTLY ASKED QUESTIONS

What is the Shipping policy?

  • We operate on a Monday-Friday calendar.
  • Orders received Saturday or Sunday will not process until Monday.
  • All orders ship from our Texas, USA location.
  • We only ship to the contiguous 48 states.
  • We use UPS as our primary shipper.
  • UPS does not ship to PO Boxes.
  • Please provide a FULL street address to ensure prompt shipping.
  • Shipments to APO, DPO and FPO addresses are not available at this time.

Do you sell Decaf Coffee?

We offer a wide variety of Decaf Coffee please visit our products page https://duncancoffee.myshopify.com/collections/all to view our Decaf Collection

Where can I buy your coffee?

You can buy our coffee online, please visit our shop https://duncancoffee.myshopify.com/collections/all to browse through our collection.

What grind should I get if I have a Moka Pot?

The medium roast coffee beans is the best option for coffee in a Moka Pot

How much ground coffee should I use for a cup of coffee?

You need 1 tablespoon of ground coffee for a regular cup of coffee and 2 tablespoons for a strong cup of coffee

How should I store my coffee?

Keep in an air tight container in a dark location at room temperature. Avoid storing in clear canisters that can compromise the taste of the coffee in the long run.

How many servings in one lb bag of coffee?

It will make approximately 36 servings per one lb of coffee (8 ounce servings)

Why does my coffee taste weak?

It might be from storing it in a clear canister. It needs to be stored in an air tight container. It can also be from brewing it incorrectly.

Should I use boiling water when brewing coffee?

The water temperature should be between 195F and 205F, the closest it is to 205F the better. If the ground coffee is frozen, it will lower the temperature of the water, therefore, it is important to have the water temp close to 205F.